Return and Refund Policies

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.




 

There are certain situations where only partial refunds are granted (if applicable):



 

  • Book with obvious signs of use.


     

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.


     

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.



     

  • Any item that is returned more than 30 days after delivery.


     

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, you can contact us at velura3325@gmail.com.

Sale Items (if applicable)

Only regularly priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at velura3325@gmail.com and send your item to: Mar del caribe manzana 6 lote 6 numero 17 los altos de Miramar, Cabo San Lucas, BCS, 23456, México.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to: Mar del caribe manzana 6 lote 6 numero 17 los altos de Miramar, Cabo San Lucas, BCS, 23456, México.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Nublix™ Return and Refund Policy

At Nublix™, your satisfaction is our priority. Below, we explain our return and refund policy:

Return and Refund Period

You have a period of 30 calendar days from the receipt of the product to request a return or refund.

Conditions for Return

For a return to be accepted, the following conditions must be met:

  • Product condition: The product must be unopened, unused, and in perfect condition.

  • Original packaging: The product must be returned in its original packaging, including all accessories, manuals, and materials that came with it.

Exclusions

Returns will not be accepted if:

  • The product has been opened or used.

  • The product is not in its original packaging.

Procedure for Returns

  • Contact us: Send an email to velura3325@gmail.com with your order number, a description of the product you wish to return, and the reason for the return.

  • Review of your request: Our team will evaluate your request and provide you with instructions to complete the return process.

  • Product shipping: Once the return is approved, you must send the product to the address provided. Shipping costs will be borne by the customer, unless the product is defective or incorrect.

Refunds

Once we receive and verify the product, we will process the refund within 5-10 business days. The refund will be issued using the same payment method used for the purchase.

If you have any questions or need more information, please do not hesitate to contact our customer service team. Thank you for choosing Nublix™.